This Privacy Policy describes how Altitude Protocol Inc. (“we”, “us”, “our”) collects, uses, shares, and safeguards information when you visit or use the altitude.fi website and any related services (collectively, the “Services”).
We are committed to handling your information responsibly, transparently, and in accordance with applicable data protection laws.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with any part of this Policy, you should discontinue use of the Services.
1. Information Collection
We collect information in two primary ways: information that you voluntarily provide to us, and information that is collected automatically through your interaction with the Services.
1.1. Information you provide
You may choose to provide personal information directly when interacting with the Services. This includes, for example, submitting your email address when signing up for newsletters, updates, or other communications.
If you contact us through a support interface, messaging tool, or email, we may collect the information you choose to share, such as your email address, the content of your messages, attachments, or any other details you include.
This information allows us to respond to enquiries, provide assistance, and maintain continuity in our communications with you.
We do not require you to provide any additional personal identifiable information, and we only collect such information if you decide to submit it.
1.2. Information collected automatically
When you use or browse the Services, certain information is collected automatically in order to operate the website effectively, understand usage patterns, and maintain performance and security.
This automatically collected information may include your device type, browser type, operating system, IP address (anonymised where appropriate), pages viewed, referring URLs, and the dates and times of your visits.
Such information enables us to analyse how visitors engage with the Services, diagnose technical issues, and ensure a smooth and secure user experience.
We may also use technologies such as cookies, localStorage, and similar mechanisms to support essential site functionality.
These technologies may help retain your preferences, enable smoother navigation, maintain session or interface state, or improve the overall efficiency and responsiveness of the Services.
In addition, when you use any embedded support or communication feature, limited technical identifiers may be used so that we can associate follow-up messages with earlier interactions and provide coherent assistance.
2. Use of Information
We use the information we collect for the purpose of operating, improving, and supporting the Services.
This includes enabling core functionality, enhancing usability, analysing overall usage trends, responding to user enquiries, and delivering updates or communications to those who request them.
Information you provide may be used to communicate with you, address support requests, provide updates relating to the Services, and ensure continuity in our interactions.
Automatically collected information may be used to understand how visitors navigate and experience the Services, troubleshoot issues, maintain performance, and protect the integrity and security of the platform.
We may also process information where necessary to comply with legal or regulatory obligations or where we have a legitimate interest in maintaining and improving the Services.
We do not sell your personal information.
3. Sharing of Information
We may share certain information with third parties who act on our behalf in order to support the operation of the Services.
These service providers may offer hosting, analytics, communication tools, or other functions necessary for delivering a reliable and effective experience.
Any such service providers are permitted to process information solely in accordance with our instructions and for the purposes described in this Privacy Policy.
We do not share your information with third parties for advertising or independent marketing purposes.
Except as described above, we will not disclose personal information unless required by law, to protect our legal rights, to prevent fraud or security threats, or in connection with a merger, acquisition, or other business restructuring.
4. Third-Party Services
The Services may include links or integrations that connect you to third-party websites, tools, or platforms.
Please note that these third-party services operate independently from us and may have their own privacy policies and practices.
We are not responsible for the content, security, or privacy practices of such third-party services, and we encourage you to review their respective policies before interacting with them.
5. Cookie Policy
Cookies and related technologies may be used to enhance your experience, support site functionality, and assist us in analysing how visitors use the Services.
Cookies are small text files stored on your device, while similar technologies — such as localStorage — allow your browser to retain information that helps the Services operate more smoothly.
These technologies may be used to remember preferences, maintain user interface continuity, facilitate navigation, or improve performance.
You may configure your browser settings to refuse or delete certain cookies or storage mechanisms.
Please be aware that doing so may affect the availability or functionality of parts of the Services.
6. Analytics
To better understand how visitors use the Services, we may employ analytics tools that collect technical and behavioural data such as navigation patterns, feature usage, error reports, and general engagement trends.
These tools help us improve the Services, diagnose issues, measure performance, and make informed decisions about product enhancements.
Analytics technologies may use cookies, localStorage, or similar identifiers to gather information; however, they do not collect personal identifiable information unless you explicitly provide it.
We review analytics data in aggregate form and do not use it to make individual user profiles.
7. Data Security
We implement reasonable technical and organisational measures designed to protect the information we collect from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
These measures may include encrypted connections, restricted access to stored information, secured hosting environments, and internal practices aimed at safeguarding user data.
While we strive to protect your information, no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including providing support, maintaining records, or complying with applicable legal obligations.
Email addresses provided for newsletters or other communications are retained until you unsubscribe or request deletion.
Support correspondence is retained for as long as required to ensure service quality and maintain a record of interactions.
Analytics data is retained according to the default or configured retention periods associated with the technologies we use.
If you wish to request deletion of your personal information, you may contact us at info@altitude.fi.
9. Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to:
- Access the information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal data;
- Withdraw consent where processing is based on consent;
- Object to or restrict certain forms of processing;
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at info@altitude.fi.
We will respond in accordance with applicable data protection laws.
10. Additional Rights for Residents of the EU and the United Kingdom
If you are a resident of the European Union or the United Kingdom, you may have additional rights under applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”) and the UK GDPR. These rights apply in relation to personal data that we process about you.
10.1. Legal Basis for Processing
We rely on one or more of the following legal bases when processing your personal data:
- Consent: When you provide your email address, submit support messages, or otherwise choose to engage in communications with us.
- Legitimate Interests: To operate, maintain, and improve the Services; understand usage patterns; ensure security and performance; and respond to user enquiries.
- Legal Obligations: When processing is necessary to comply with applicable laws or regulatory requirements.
10.2. Your Rights
As an EU/UK resident, you may have the following rights:
- Right of Access: You may request confirmation of whether we process your personal data and obtain a copy of the data we hold.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: In certain circumstances, you may request deletion of your personal data.
- Right to Restrict Processing: You may ask us to restrict the processing of your personal data in specific situations.
- Right to Object: You may object to processing based on legitimate interests, including analytics or profiling conducted on that basis.
- Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a structured, commonly used, machine-readable copy of your personal data.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
- Right to Lodge a Complaint: You may lodge a complaint with your national data protection authority. A list of EU supervisory authorities is available at: https://edpb.europa.eu. UK residents may contact the Information Commissioner’s Office (ICO).
10.3. International Transfers
If personal data is transferred outside of the EU or UK, we take steps to ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or other mechanisms recognised under GDPR.
These measures are designed to ensure that your personal data remains protected to a standard equivalent to that provided within your jurisdiction.
10.4. Exercising Your Rights
To exercise any of these rights, please contact us at info@altitude.fi.
We may request information necessary to verify your identity before responding to your request. We will handle all requests in accordance with applicable data protection laws and within the required time limits.
